3D-Album Home

Jim45D · Posted: Mon Mar 10, 2008 4:53 am Post subject: New Purchase

Hello, I recently purchased the Pro Platinum version of 3D album. No sooner than I try to run it, I get a message that the program will now close, and Microsoft will look for a solution. That's as far as I can get. I have a new Windows Vista version. I cannot tell what version the Album is as it loads too fast to read. However, I did the download, and was sent a disk. The disk is imprinted with my name, date: Friday Feb. 1, 2008. Then it has the number of 3.54:14. I don't know if that is a version number, or a time stamp. It looks like time. Any help would be appreciated. I did have a earlier version of 3d, but I can't remember, but I thik it was a version 2.0, or near there. It worked fine, but was limited. Thanks for any help in advance.
Jim, .... Rolling Eyes

Tonopah, Arizona

Bill Smith · Posted: Mon Mar 10, 2008 7:15 pm Post subject:

You probably should send an email to support@3d-album.com and see if they can help you.

Meanwhile, the current release is 3.29. I don't know what version you downnloaded. You might try this:

1. Make sure that you are using an ID with administrative rights.
2. If you can, redownload another copy of the program. You may have had an incomplete download, so your version won't work.
3. Uninstall your current version.
4. Reinstall again. Don't run it yet.
5. Download the latest update for your version of the product.
6. Install/run the latest update.
7. Start the program up again.

With any luck, someone who has been through a similar problem will jump in with better advice.
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Jim45D · Posted: Mon Mar 10, 2008 11:51 pm Post subject: Recent Purchase

Hello, Thanks Bill for your information. I have downloaded the latest version. The disk which I received from 3D is a version 3.27. I down-
loaded version 3.29. The alloted time has expired for another download, but I do have the disk as mentioned above. What happens is this, I can run the demos in the program, but as soon as I go to my particular folder in order to get the photos which I want to use (10) photos, it will show only 5, and then I get the message that the program will close. I have already completed the exact tasks which you provided in your post to no avail. This has been going since I purchased the program. Approx. 10 minutes ago, I procedded to download another driver from NVIDIA to no avail. I will take your advise and submit a e-mail to the support team in hopes that I can get this program running properly. Thanks again.

Jim....Tonopah, Az.

Bill Smith · Posted: Tue Mar 11, 2008 11:06 am Post subject:

Two things.

First, when I talk about the 3.29 update, I'm talking about going to the 3D-Album home page and then clicking on the "PicturePro and PicturePro Platinum service pack 3.29. " link which is found in the middle column. This is different then downloading the entire program. The update patch never expires, but the download full program would expire.

Second, your problem may be more related to your photo (number six?) then to the program or video card. If so, that would explain why reinstalling doesn't help - because reinstalling does not change the saved settings info that the program uses. Use the following as a guide. You want to delete all the entries (files and folders) in the PERSISTENT folder. The samples should work again. You may need to try and figure out what's wrong with the sixth photo that is causing a problem. You could move it to another folder, delete the two img_vthumb files, and then open up 3D-Album and try again (this is after deleting the PERSISTENT folder contents).

Jim45D · Posted: Tue Mar 11, 2008 1:07 pm Post subject: New Purchase

Hello Bill, and thanks again for your response. I did find the problem, and I will admit what a dummy I was. The problem was, that I was trying to insert photos into the program with different pixel sizes. Some were in the pixel range of 540x260 (examples), and some were 2228x1760, (example). Once I checked, and deleted the smaller sized photos, and resized the larger to 1024x766 it all started to work fine. All I had to do was READ THE INSTRUCTIONS. I still have a problem with some of the arrangements being jerky while viewing. I believe that if I dig enough I will find the solution for that problem also. Once again, I want to thank you for the helpful responses. As I stated in my last post I did have an earlier version of 3D on my Win95, and never any problems. Why, because I was using scanned photos that were all the same size. I had not been using a digital camera with various settings. I sincerely hope that others will read this post, as it may clear up a lot of problems they're also having. Thanks again. Jim....Tonopah, Az. Laughing

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Bill Smith · Posted: Wed Mar 12, 2008 12:09 am Post subject:

Sometimes a style is jumpy or jerky because you have enabled the syncronization of the animation timer (4th icon from right at top). Try clicking it to see if it makes a difference. Clicking it will either enable or disable the feature.
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