3D-Album Home

Abu_Muath · Posted: Fri Sep 16, 2011 11:06 am Post subject:

I have ordered a 3DTEvolving PS0002 package 4 days a go via PayPal and contacted 3dtime support and sales by email and till now no reply from them..
what can I do ?? did I lost my 39.95 $ ??
I sent emails to sales@3dtime.com and support@3dtime.com and services@3dtime.com and made a complain through customers support contact
web services and NO REPLY..Can any one help for this issue ???

Bill Smith · Posted: Fri Sep 16, 2011 3:52 pm Post subject:

I suspect that they (3DTime) are not checking their emails as often as they used to.

Can you go back into Paypal and request a refund through Paypal?

Another option might be to try an email to support@3d-album.com. The two companies are separate, but they do work together. (Response from 3D-Album may also be slower then it used to).

BTW - I separated your original posting and moved it to this new category as the old posting was several years old.
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Bill

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dhoward · Posted: Sat Sep 17, 2011 4:00 am Post subject:

I seem to remember there was some problems with using pay pal with this company. It has been awhile but I remember using PayPal on an old purchase and I ran into this. Eventually I was able to get a response from the vendor. But it took awhile. I think they are not geared anymore to paypal and prefer a credit card.

dhoward · Posted: Mon Sep 19, 2011 4:23 am Post subject:

Please post back and let us know if you ever get this resolved. I had been thinking about purchasing a style but I am now hesitant. I knew from past experience that they had a problem with paypal and evidently they still do. The company has very little interest in its customers now a days. If I were to risk a purchase I would use a credit card rather then paypal. Has anyone else made a successful purchase recently?

Abu_Muath · Posted: Mon Sep 19, 2011 4:38 am Post subject:

Till now no reply from 3dtime,I have opened a case in PayPal and they will check with 3dtime why the did not deliver to me my purchase and I am still waiting..

Styler · Posted: Mon Sep 19, 2011 7:45 pm Post subject:

Sorry. 3DTime is migrating their mail server and they should be back to normal on Monday (today). Let me know if you still does not receive their reply.

Abu_Muath · Posted: Mon Sep 19, 2011 10:43 pm Post subject:

Thanks..I have received the download link..next time I will buy via credit card

if you have difficulties with paypal, you should remove this option from purchase web site.
All the way ..Thanks

dhoward · Posted: Tue Sep 20, 2011 4:14 am Post subject:

He is correct. Why are you keeping the Pay Pal option open? It has not worked for a long time and the company knows it. Either fix it or remove it. I tried it in 2008 and had the same problem. You knew about it then and yet here is another customer going thru the same run around. Has anyone tried a purchase with a credit card to be sure that even works now a days?

Styler · Posted: Wed Sep 21, 2011 9:01 am Post subject:

Paypal is only provided for those who do not have a creadit card so they can use methods like dierct bank deposite, electronic check, etc. Due to security resaon, automatic mode cannot be enbaled for download products via Paypal payment method.

dhoward · Posted: Wed Sep 21, 2011 12:25 pm Post subject:

That does not make much sense. A customer places an order via Pay Pal. The company has no link. Customer has to start hounding company to get what he paid for. What kind of system is that? At least provide the customer with a box to check that lets the company know there is an order in the pipeline. They have certainly had time to address the problem. I encountered it in 2008. Three years later it still is broken.