<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<html>
	<head>
		<title>3D Presentation Software - The Support Page</title>
		<META NAME="Keywords" Content="digital album, photo album software, photo software,  slideshow, 3D album, 3D screensaver, ealbum, electronic photo album, multimedia, graphics, digital photographs, digital images, image collections,  photo, photograph, digital photos, graphic software, photo presentation, 3D Animation, photo viewer, screensaver, presentation software,3D photo software,photo tool, family software, 3D presentation, digital cameras">
		<META NAME="Author" Content="info@3d-album.com">
		<META NAME="Description" Content="3D-Album takes photos, voiceover, text music, and 3D models, and creates 3D photo presentations as desktop programs,  screensaver, web pages, email, and CD presentation.">
		<META NAME="Robots" Content="ALL">
		<META NAME="Rating" Content="General">
		<META NAME="Revisit" Content="9">
		<script type="text/javascript" language="JavaScript">

	JSAg = window.navigator.userAgent;
	JSBVers = parseInt(JSAg.charAt(JSAg.indexOf("/")+1),10);
	JSInit = new Array;
	function JSScriptInit()
	{
		if(typeof(skipPage) != "undefined") { if(skipPage) return; }
		idxArray = new Array;
		for(var i=0;i<JSInit.length;i++) idxArray[i] = i;
		JSAction(JSInit, idxArray);
	}
	function IsIE() { return JSAg.indexOf("MSIE") > 0;}
	function JSFindElement(n,ly)
	{ 
		if (JSBVers < 4) return document[n];
		var curDoc = ly ? ly.document : document; var elem = curDoc[n];
		if (!elem)
		{ 
			for (var i=0;i<curDoc.layers.length;i++)
			{
				elem = JSFindElement(n,curDoc.layers[i]);
				if (elem) return elem;
			}
		}
		return elem;
	}
	function JSClickReturn ()
	{
		var bAgent = window.navigator.userAgent; 
		var bAppName = window.navigator.appName;
		if ((bAppName.indexOf("Explorer") >= 0) && (bAgent.indexOf("Mozilla/3") >= 0) && (bAgent.indexOf("Mac") >= 0))
			return true;
		else return false;
	}

	function JSButtonReturn ()
	{
		var bAgent = window.navigator.userAgent; 
		var bAppName = window.navigator.appName;
		if ((bAppName.indexOf("Explorer") >= 0) && (bAgent.indexOf("Mozilla/3") >= 0) && (bAgent.indexOf("Mac") >= 0))
			return false;
		else return true;
	}

	JSImage = new Object();
	function JSShow(n,i)
	{
		if (document.images) {
			if (JSImage[n]) {
				var img = (!IsIE()) ? JSFindElement(n,0) : document[n];
				if (img && typeof(JSImage[n][i].src) != "undefined") {img.src = JSImage[n][i].src;}
				if(i != 0)
					self.status = JSImage[n][3];
				else
					self.status = " ";
				return true;
			}
		}
		return false;
	}
	function JSLoad(action)
	{
		im = action[1];
		if (document.images) {
			JSImage[im] = new Object();
			for (var i=2;i<5;i++) {
				if (action[i] != '') { JSImage[im][i-2] = new Image(); JSImage[im][i-2].src = action[i]; }
				else JSImage[im][i-2] = 0;
			}
			JSImage[im][3] = action[5];
		}
	}
	JSStopExecution = false;
	function JSAction(fct, array)
	{ 
		var result;
		for (var i=0;i<array.length;i++)
		{
			if(JSStopExecution) return false; 
			var actArray = fct[array[i]];
			if (actArray == null) return false;
			var tempArray = new Array;
			for(var j=1;j<actArray.length;j++)
			{
				if((actArray[j] != null) && (typeof(actArray[j]) == "object") && (actArray[j].length == 2))
				{
					if(actArray[j][0] == "VAR")
					{
						tempArray[j] = JSStateArray[actArray[j][1]];
					}
					else
					{
						if(actArray[j][0] == "ACT")
						{
							tempArray[j] = JSAction(JSAct, new Array(new String(actArray[j][1])));
						}
						else
							tempArray[j] = actArray[j];
					}
				}
				else
					tempArray[j] = actArray[j];
			}			
			result = actArray[0](tempArray);
		}
		return result;
	}
	JSAct = new Object;
	JSInit[JSInit.length] = new Array(JSLoad,'TAB_1','index_image/product.jpg','index_image/product_over.jpg','','');
	JSInit[JSInit.length] = new Array(JSLoad,'TAB_2','index_image/styles.jpg','index_image/styles_over.jpg','','');
	JSInit[JSInit.length] = new Array(JSLoad,'TAB_7','index_image/skin.jpg','index_image/skin_over.jpg','','');
	JSInit[JSInit.length] = new Array(JSLoad,'TAB_3','index_image/support.jpg','index_image/support_over.jpg','','');
	JSInit[JSInit.length] = new Array(JSLoad,'TAB_4','index_image/international1.jpg','index_image/international1_over.jpg','','');
	JSInit[JSInit.length] = new Array(JSLoad,'TAB_5','index_image/distributor.jpg','index_image/distributor_over.jpg','','');
	JSInit[JSInit.length] = new Array(JSLoad,'TAB_6','index_image/credit.jpg','index_image/credit_over.jpg','','');

    if (parseInt(navigator.appVersion)<4)
    { var platform="NON"; }
    else
    { var platform=navigator.platform; }

    if (((parseInt(navigator.appVersion)==4) && (navigator.appName=="Netscape")) && (platform.indexOf('Mac')==-1))
    {
      document.classes.head.all['fontSize']="12px";
      document.classes.blurb.all['fontSize']="14px";
    }

		</script>
	</head>
	<!-- ########## TOP MAIN TABS ####################### -->
	<body bgcolor="#ffffff" onload="JSScriptInit();" marginwidth="0" marginheight="0" leftmargin="0" rightmargin="0" topmargin="0" bottommargin="0">
		<table border="0" cellpadding="0" cellspacing="0" width="100%">
			<tr>
				<td valign="top" width="100%" background="index_image/tab_bkg.jpg">
					<table border="0" cellpadding="0" cellspacing="0" width="100%">
						<tr>
							<td nowrap>
								<img src="index_image/tab_bkg.jpg" width="9" height="26" border="0">  
                                <a href="product0124.html" onmouseover="return JSShow('TAB_1',1)" onmouseout="return JSShow('TAB_1',0)" onclick="return JSButtonReturn()">
									<img src="index_image/product.jpg" name="TAB_1" border="0" width="82" height="26"></a><a href="newstyles.html" onmouseover="return JSShow('TAB_2',1)" onmouseout="return JSShow('TAB_2',0)" onclick="return JSButtonReturn()"><img src="index_image/styles.jpg" name="TAB_2" border="0" width="74" height="26"></a><a href="press.html" onmouseover="return JSShow('TAB_7',1)" onmouseout="return JSShow('TAB_7',0)" onclick="return JSButtonReturn()"><img src="index_image/skin.jpg" name="TAB_7" border="0" width="69" height="26"></a><a href="support.html"><img src="index_image/support2.jpg" name="TAB_3" border="0" width="82" height="26"></a><a href="developers.html" onmouseover="return JSShow('TAB_4',1)" onmouseout="return JSShow('TAB_4',0)" onclick="return JSButtonReturn()"><img src="index_image/international1.jpg" name="TAB_4" border="0" width="122" height="26"></a><a href="distributor.html" onmouseover="return JSShow('TAB_5',1)" onmouseout="return JSShow('TAB_5',0)" onclick="return JSButtonReturn()"><img src="index_image/distributor.jpg" name="TAB_5" border="0" width="122" height="26"></a><a href="http://www.3d-album.com/forum/" onmouseover="return JSShow('TAB_6',1)" onmouseout="return JSShow('TAB_6',0)" onclick="return JSButtonReturn()"><img src="index_image/credit.jpg" name="TAB_6" border="0" width="76" height="26"></a>
							</td>
							<td></td>
							<td align="right" valign="top">
								<div align="right">
									<a href="index.html" target="_self"><img src="index_image/3d_album_logo.jpg" border="0" width="161" height="26"></a>
								</div>
							</td>
						</tr>
					</table>
				</td>
			</tr>
		</table>
		<table border="0" cellpadding="0" cellspacing="0" width="100%" HEIGHT="96">
			<tr>
				<td width="100%" HEIGHT="90">
					<table border="0" cellpadding="0" cellspacing="0" width="100%">
						<tr height="90">
							<td background="index_image/gallery_bkg.jpg" align="left" valign="top" width="396">
								<img border="0" src="index_image/support_top.jpg" align="top" width="396" height="90">
							</td>
							<td background="index_image/gallery_bkg.jpg" align="right" valign="center" width="100%">
								<font face="ARIAL" size="1" color="white">For additional questions, contact:<br>
									<a href="mailto:support@3d-album.com"><font face="ARIAL" size="1" color="white">support@3d-album.com</font></a>
								</font>
							</td>
						</tr>
					</table>
				</td>
			</tr>
			<tr>
				<td width="100%" HEIGHT="6" background="index_image/gallery_bottom.jpg" align="left" valign="top" width="100%">
				</td>
			</tr>
		</table>
		<table border="0" cellpadding="0" cellspacing="0" height="16" width="100%">
			<tr>
				<td height="16" width="300">
				</td>
			</tr>
		</table>
		<table border="0" cellpadding="0" cellspacing="0" width="100%">
			<tr>
				<td width="16">
				</td>
				<td width="700">
					<font face="ARIAL" size="2" color="black">
						<p>
							<b>Upgrade and Service Pack</b>
							<hr>
					</font>
                    <p><font face="ARIAL" size="2" color="#FF0000">IMPORTANT&nbsp;&nbsp;  
                    3D-Album Program must be closed before any upgrades<br />
                    To run the upgrade, you must have a vaild software.<br>
                    Choose the version for your software carefully.
                    </font> 
					<font face="ARIAL" size="2" color="black">
<p>                                     
<b>3.29 Update for Commercial Suite</b>
<ul>
<a href="http://www.visviva.com/download/3D-Album-CS-3.29from3.11-Upgrade.exe">Update from 3D-Album Commercial Suite 3.12 ~ 3.18 (English)</a><br>
<a href="http://www.visviva.com/download/3D-Album-CS-3.29-Upgrade.exe">Update from 3D-Album Commercial Suite 3.0 ~ 3.11 (English)</a><br>
<a href="http://www.visviva.com/download/3D-Album-CS-3.29from3.11-Upgrade4tw.exe">Update from 3D-Album Commercial Suite 3.12 ~ 3.18 (Chinese, 中文)</a><br>
<a href="http://www.visviva.com/download/3D-Album-CS-3.29-Upgrade4tw.exe">Update from 3D-Album Commercial Suite 3.0 ~ 3.11 (Chinese, 中文)</a><br>
<a href="http://www.visviva.com/download/3D-Album-CS-3.29from3.11-Upgrade4Kr.exe">Update from 3D-Album Commercial Suite 3.12 ~ 3.18 (Korean, 한국어)</a><br>
<a href="http://www.visviva.com/download/3D-Album-CS-3.29-Upgrade4Kr.exe">Update from 3D-Album Commercial Suite 3.0 ~ 3.11 (Korean, 한국어)</a><br>
</ul>
</p>
<p>              
<b>3.29 Update for PicturePro Products</b>
<ul>
<p>
<a href="http://www.visviva.com/download/Pl329servicepack.exe">PicturePro Platinum 3.29 Update (English)</a><br>
<a href="http://www.visviva.com/download/Pl329servicepack_4tw.exe">PicturePro Platinum 3.29 Update (Chinese, 中文)</a><br>
<a href="http://www.visviva.com/download/ST329servicepack.exe">PicturePro 3.29 Update (English)</a><br>
<a href="http://www.visviva.com/download/ST329servicepack-Taiwan.exe">PicturePro 3.29 Update (Chinese, 中文)</a><br>
<a href="http://www.visviva.com/download/ST329servicepack-French.exe">PicturePro 3D (Photo Diaporama 3D) 3.29 Update (Français, MicroApplication)</a><br>
<a href="http://www.visviva.com/download/ST329servicepack-German.exe">PicturePro 3.29 Update (Deutsch)</a><br>
<a href="http://www.visviva.com/download/ST329servicepack-Japan.exe">3D Photo DVD 3.29 Update (日本語, Holonsoft)</a><br>                     
</ul> 
</p>
								<hr>
						<p>
							<b>User's Manual</b>
							<br>
							<ul><li>
								For those who bought download versions of our software, click on the following link to download a zip file   
								of the manual in printable Microsoft Word format: <a href="http://www.3d-album.com/menu/3DAlbumCS-PR-EZ-31.zip">  
                                    3DAlbumCS-PR.zip</a> (size: 3.55MB)  
                            </ul>
								<hr>
						<p>
						<b>Problems With Purchased Downloads</b>
						<p>For problems with downloading new software purchased from Digital River, <a href="http://www.digitalriver.com/dr/v2/ec_MAIN.Entry17c?cid=0&sid=8279&pid=0&SP=10107&PN=1">
								click here for technical support</a>

						<p>For problems with downloading upgrades purchased from element5, <a href="http://esales.element5.com/ccc/index.html?publisherid=50542">
								click here for technical support</a>
						.
					</font>
						<p>
                    </p>
					<hr>
					<p>
						To contact us directly for support, 
						e-mail us at <a href="mailto:support@3d-album.com">support@3d-album.com</a>. 
						Before doing this, please read the <a href="faq.html">FAQ page</a> or visit 
						the <a href="http://www.3d-album.com/forum/">3D-Album Forum</a> where your 
						question may already be answered.
						<hr>
                        </ul>
				</td>
			</tr>
		</table>
		<table border="0" cellpadding="0" cellspacing="0" height="16" width="100%">
			<tr>
				<td height="16" width="300">
				</td>
			</tr>
		</table>
		<hr>
		<font face="Arial, Helvetica, sans-serif" size="1" color="black">Copyright &#169;  
			2005 <a href="http://www.3d-Album.com/history.html">Micro Research Institute</a>.  
			All rights reserved. 3D-Album is a registered trademark of <a href="http://www.3d-Album.com/history.html"> 
				Micro Research Institute</a>. </font>
	</body>
</html>